PAVANI HESHANI

Profile Summary

Hi, I am Pavani from India. I want apply for nanmy job. I can do baby care & other related task. I am willing to learn more. My objective is I am Experienced Administrative Assistant with a track record of improving productivity and lightening managerial workloads through effective problem-solving and planning. Proficient in software and office systems. Multilingual Customer Care Executive with strong communication skills, adept at handling inquiries and data management. Seeking to contribute my skills in a dynamic organization. 

EDUCATION: Advanced Certificate Level Diploma in HRM, HR House. (PQHRM) – 2023

WORK HISTORY:

1. ADMIN RECEPTIONIST CUM EXE. ASISTANT - Dynamic Drive Auto and Ref. Services, Dubai (Dec 2023 - Mar 2024)
2. ASSOCIATE ADMIN COORDINATOR - LOLC Technologies Services Limited, Sri Lanka (June 2021-October 2023)
3. DATA ENTRY OPERATOR - Hatton National Bank PLC, Sri Lanka (Dec 2020 –March 2021)
4. CUSTOMER CARE COORDINATOR - Paymaster Solutions P V T Ltd, Sri Lanka (August 2019 – December 2020) 

DUTIES AND RESPONSIBILITIES:

• Handled invoice processing, ensuring accuracy and timely payments
• Coordinated billing procedures, including generating invoices and following up on outstanding payments
• Managed cashiering duties, handling transactions, and maintaining accurate records
• Provided executive assistance to the Managing Director, including scheduling meetings and managing correspondence
• Assisted with payroll processing, ensuring accurate and timely payments to employees
• Conducted photocopying and other general office tasks as required
• Banking administrative support, including scanning unit tasks
• Proficient in data entry and database management
• Assisting senior management with daily functions.
• Reception area management, ensuring cleanliness and organization
• Proficiently assisted with data entry, prioritizing accuracy and data integrity.
• Efficiently managed and organized data files to support the bank's operations.
• Exemplified meticulous attention to detail when handling sensitive customer information.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Acquire in-depth knowledge of products or services to provide accurate information and assist customers with their queries.
• Identify and resolve customer problems, complaints, or concerns in a professional and timely manner.
• Accurately record and update customer information and interactions in the CRM system.
• Manage multiple tasks simultaneously, such as handling calls, responding to emails, and documenting interactions. Also,
• Greeting visitors and clients in a professional and friendly manner.
• Assisting with basic administrative tasks such as data entry, filing, and photocopying.
• Handling email correspondence and forwarding messages to relevant personnel.

ADDITIONAL SKILLS:

1. Critical Thinking-Microsoft Office-Adaptability-Problem Solving-Data Entry-Microsoft Office-Team Leadership