MAYLENE U

Profile Summary

Hi, Iam Maylene from Philippine. Ihave more than 10 years of Experience in a different fields. I am applying for maid or nanny job as i am experienced with my own kids. My objective is I am dedicated Office Assistant with excellent experience in industry.Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quicklearning team player with effective communication and organization
skills.

EDUCATION: Bachelor of Science, ADAMSON UNIVERSITY, -PHILIPPINES-Mar 2004

WORK HISTORY:

1. SENIOR SETTLEMENT ASSOCIATE - Ael Business Solutions- Phillipines - June 2014 up to present 
2. CUSTOMER SERVICE ASSOCIATE - Teller Equicom Savings Bank-Philippines-Nov 2013- May 2014
3. FOOD AND BEVERAGE CASHIER/ WAITRESS  - Farah Leisure Parks Management L.L.C Abu Dhabi -Oct 2010-Oct 2011
4. CUSTOMER SERVICE ASSOCIATE TELLER - BPI Family Savings Bank- Philippines-Mar 2008- Oct 2010 

DUTIES AND RESPONSIBILITIES:

• Improved customer satisfaction by providing timely and accurate technical support.
• Resolved complex technical issues for better system performance and reliability.
• Implemented monitoring tools to proactively identify potential system
• failures and address them before impacting customers
• Maintained a high level of product knowledge, providing accurate information to customers.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
• Streamlined the ordering process for increased accuracy and reduced wait times.
• Perform financial transaction over the counter that includes encashment, deposits, withdrawals and other miscellaneous
• Streamlined communication with clients for improved service experiences and increased loyalty.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Maintained a high level of product knowledge, providing accurate information to customers

ADDITIONAL SKILLS:

1. Strong written and verbalcommunication skills-Efficiently prioritize tasks, meet deadlines, and adapt to changing priorities-Comfortable working in dynamic environments and quickly learning new technologies or processes-Proficient in using tools like Excel,power point proficiency