YASMEEN S

Profile Summary

Hi, I am Yasmeen from india. I have 2 years of experience as a caregiver. My objective is I am dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful operations to achieve results.Secures team success through hard work, attention to detail and excellent organization.

EDUCATION: Secondary School Certificate

WORK HISTORY:

1. SENIOR CARE ASSISTANT - Jivan Aadhar Seva Mumbai, India-Dec 2021- Nov 2023
2. RESTAURANT HOSTESS - Cafe Coffee Day Mumbai, India-Feb 2021- Oct 2021
3. SALES EXECUTIVE - Airtel Store Mumbai, India-July 2020- Jan 2021

DUTIES AND RESPONSIBILITIES:

• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
• Administered medications in line with care plans and nursing team guidance.
• Monitored junior staff to assess care provisions and implement continued best practices.
• Submitted reports to manager regarding status of client.
• Performed household tasks such as cleaning, vacuuming and cooking.
• Prepared healthy meals with additional mealtime planning,feeding and support.
• Accompanied client to medical or dental appointments,grocery and errands.
• Collaborated with kitchen and serving staff for smooth service operations.
• Provided receipts and invoices and collected payments from customers.
• Answered phone calls and inquiries, providing information and assistance to callers.
• Greeted and directed visitors, creating positive and welcoming first impression.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Provided guests with menus and recommended specials.
• Maintained awareness of restaurant promotions to encourage guest participation.
• Established and maintained positive, profitable client relationships through superb communication.
• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Generated new leads and opportunities to maximise revenue.
• Managed client relationships from early stages of sales process through to post-sales
• Achieved and exceeded sales targets in line with client growth across all products and services.

ADDITIONAL SKILLS:

1. Customer service-Interactive communication skills-Item promotion-Table setting-Rapport building-Multidisciplinary teamwork-Reservation management-Cross selling-Hospitality service expertise-Care management-Housekeeping