KALKIDAN ABEBE

Profile Summary

A very Passionate, successful individual with a very good background CX, Coordination, real state processing. Problem solver and able to provide sound well weighted recommendations when necessary. With very strong negotiation and technical skills, Ready to add value and to grow and be of an impact with a new company.

EDUCATION: FACULTY OF MEDICAL LABORATORY SUDAN INTERNATIONAL UNIVERSITY -2016

WORK HISTORY:

1. BABYSITTER  - Dubai,2 years 
2. SALES PERSON - Ajman China Mall-5 years

DUTIES AND RESPONSIBILITIES:

• provides care to children inside and outside the home.
• Prepares healthy meals.
• Maintains daily schedu Performs light housework.
• Leads children in fun activities.
• Keeps children's living and play areas tidy.
•  Helps with homework and tutoring as needed.
• Manage large amounts of incoming phone calls, E-mails and chats.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Deliveredexceptionaltrainingandhands- onmotivationtoteam memberstoenhanceservicedeliveryapproachesandboost
• Explained self-help options to customers to promote additional and after-hours support choices.
• Met customer call guidelines for service levels, handle time and productivity.
• Resolve customers complaints, and issues with professional and patience.

ADDITIONAL SKILLS:

1. Time Management-Communication skills-Machine Operator Skills -Empathetic and team player-Expellant Customer service-Customer Support-Customer Service Orientation-Knowledge of product/service -Technical skills-Critical Thinking-Customer suppor-General Education professionaproblem-solving abilities Manage Complaints-Answering phones and emails-Decision making-Self-confidence and team player-Upselling verbal skills-Microsoft Office. (Excel, Word & PowerPoint)