DILKI KARUNARATHNA

Profile Summary

Dedicated and results-driven Caregiver with a proven track record of providing exceptional care in luxury hospitality and spa environments. Adept at creating a nurturing and comfortable atmosphere for clients. Possesses a Diploma in Caregiving from Rangiri Hospital, complemented by strong communication and organizational skills. Seeking to leverage expertise in caregiving and commitment to client well-being in a challenging and rewarding role

EDUCATION: G.C.E Ordinary Level - Department of Examinations - Sri Lanka

WORK HISTORY:

1. CARE GIVER Sigiriya Village Hotel, Sigiriya, Sri Lanka | 2021 - 2022
2. CARE GIVER  Amaya Lake Hotel, Dambulla, Sri Lanka | 2018 - 2020
3. CAREGIVER  - Ayu Piyasa Spa Resort, Mathale, Sri Lanka | 2012 - 2018

DUTIES AND RESPONSIBILITIES:

• Orchestrated personalized care plans for guests, ensuring a high standard of comfort and well-being.
• Collaborated with hotel staff to address guest needs promptly, enhancing overall guest satisfaction.
• Implemented effective communication strategies to relay important information between guests and management.
• Delivered compassionate care to guests, fostering a supportive environment that exceeded service expectations.
• Conducted regular assessments of guest needs and preferences, tailoring care plans accordingly.
• Collaborated with the hotel's wellness team to organize and execute wellness programs for guests.
• Spearheaded the development of personalized care plans for spa clients, resulting in increased client satisfaction.
• Maintained a keen focus on client comfort and safety during spa treatments.
• Facilitated communication between clients and spa management to ensure seamless service delivery.

ADDITIONAL SKILLS:

1. Diploma in Caregiving - Rangiri Hospital, Dambulla, Sri Lanka | 2022 – 2023
2. Computer (Microsoft Office) - Sigiriya Central College, Sigiriya, Sri Lanka | 2008
3. Diploma in English - Sri Lanka Academy of English Education, Sigiriya, Sri Lanka | 2006 - 2009