SHALRA BOKHARI

Profile Summary

To be a part of an organization where I can devote myself fully and joyfull give out the best of myexperience and skills to become its strong asset.

EDUCATION: University of Karachi - Masters - 2016 - 2018

WORK HISTORY:

1. CALL CENTER AGENT – Karachi Water & Sewerage Board(KWSB May 2023 - October 2023
2. SERVER – PF CHANG'S - November 2022 - April 2023
3. SERVER – GINSOY - September 2020 - October 2022
4. GUEST RELATION OFFICER (G.R.O) – BAMBOURESTAURANT CHINESE - March 2020 - August 2020

DUTIES AND RESPONSIBILITIES:

• Answering inbound calls - Handling customer complaints
• Following up on customer calls & Managing and updating customer databases
• Collecting and reporting on customer feedback
• Provide excellent customer services - Greet customers and present menus
• Take and serve food/drinks orders - Arrange table settings
• Keep tables clean and tidy at all times
• Prepare restaurant tables with special attention tosanitation and order.
• Attend to customers upon entrance. - Present restaurant menus and help customers select food/beverages.
• Take and serve orders.
• Answer questions or make recommendations forcomplementary products.
• Welcoming guests in a friendly and professional way.
• Addressing and escalating customer complaints.
• Providing information about facilities, programs and otherservices

ADDITIONAL SKILLS:

1. Passionate - Management - Team Leading - Good Speaker