DHARSHANI

Profile Summary

Hardworking administrative professional familiar with Excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.

EDUCATION: 

1. St. Mary's Tamil Maha Vidyalayam, – sri lanka Colombo – 04 - 02/1998 – 05/2008
2. General Certification of Education – Ordinary Level G.C.E. (O/L- 2008)
3. Successfully completed the NVQ Degree programme at YESS Academy (2017 – 2019).

WORK HISTORY:

1. WAITRESS - manor house hotel - kandy , sri lanka - 12/2020 - 12/2022
2. SALES ASSITANT - Triumph International - colombo , sri lanka - 07/2015 - 08/2020

DUTIES AND RESPONSIBILITIES:

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Regularly communicated with kitchen and bar staff to maintain smooth frontof house operations, minimising potential service delays.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.

ADDITIONAL SKILLS:

1. Internet, • Mails & System use  • MS Office Word  • MS Office Excel • MS Office PowerPoint