KAUSHALYA

Profile Summary

Hi, I am Kaushalya from Sri Lanka. I am dedicated and enthusiastic waitress with 2 years of experience in providingexceptional customer service in fast-paced restaurant environments. Skilled indelivering high-quality dining experiences while ensuring guest satisfaction.Seeking to leverage my expertise and passion for hospitality in a dynamicrestaurant setting.

EDUCATION:A Levels, Science, Ave Maria College - Negombo,Sri Lanka - 2017

WORK HISTORY:

1. WAITRESS-Pizza Hut - Amman, Jordan
2. WAITRESS-McDonald's - Negombo, Srilanka

DUTIES AND RESPONSIBILITIES:

• Verified completed orders and served guests at tables.
• Accurately took orders, making menu recommendations as appropriate. Warmly greeted guests upon arrival to create welcoming atmosphere.
• Cleaned and set tables quickly after customers left to maximize restaurant capacity.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Attended to customer's needs proactively for first-class waiting service. Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Checked customer IDs to confirm age before selling age-restricted products. Polished glasses and cutlery to pristine standards.
• Delivered food and drinks discreetly for seamless and unobtrusive service. Practiced healthy and safety measures to comply with regulations.
• Helped bar staff prepare garnishes and mix cocktails during busy bar periods. Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Kept appropriate stock levels to match expected demand.
• Arranged tables and set up linens and silverware in preparation for guests.
• Advised on food and drink choices based on customer preferences.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Informed kitchen staff regarding special order requirements.