ANN NGUGI

Profile Summary

To work in a challenging environment where l can utilize my Customer care skills and competence to provide prompt and courteous service to the patrons, in order to maximizes revenue and customer satisfaction

EDUCATION: 

1. Computer packages - Click technologies - 2011-2011
2. Certificate of Secondary - Gatanga girls High School -Kenya -  1998-2001 -

WORK HISTORY:

1. HOUSEKEEPING SUPERVISOR - NEXTMAID CLEANING COMPANY-2021 UPTO JUNE 2023
2. OUSEKEEPING ATTENDANT - TRANSGUARD - DUBAI METRO - 2015-2021

DUTIES AND RESPONSIBILITIES:

• Sweeping, vacuuming and mopping floors
• Maintaining high standards of cleanliness by emptying trash cans,
• Servicing restrooms and wiping down communal surfaces
• Ensure outside walkways remain clear and free of debris
• Notify my supervisor/Station Master of any repairs required
• Assisting the passenger
• Showing initiative, problem solving and decision-making skills.
• Ability to work under pressure and with less supervision.
• Demonstrated ability to greet patrons, present menus, make suggestions and reply questions
• Hands-on experience in taking orders and communicate to kitchen and bar staff
• Excellent customer service and customer handling experience
• Excellent communication and interpersonal skills, ability to lead people

ADDITIONAL SKILLS:

1. Showing initiative, problem solving and decision-making skills.- Ability to work under pressure and with less supervision. -  Demonstrated ability to greet patrons, present menus, make suggestions and reply questions - Hands-on experience in taking orders and communicate to kitchen and bar staff - Excellent customer service and customer handling experience -  Excellent communication and interpersonal skills, ability to lead people