NGWENDOLINE

Profile Summary

A hard working, calm, kind and discreet Housekeeper who is meticulous with wardrobe  management and confident with delicate items,  urnishings and couture pieces. Maxine will always ensure that the highest levels of cleaning is delivered at all times. She is a very sociable individual who can easily make friends and engage with people in conversation. As a true professional she can not only take the initiative but also follow the senior Housekeepers instructions right down to the letter. Right now she would like to join a reputable company that pays well and looks after its staff.

EDUCATION: Advance Level 2018 , Ordinary Level 2016

WORK HISTORY: CRYSTAL HOTEL (CAMEROON ) Period: 2018-2021

DUTIES AND RESPONSIBILITES:

• ? Ensuring that rooms and public areas are cleaned to the highest standards.
• ? Working closely with other housekeeping and maintenance staff.
• ? Following strict infection control policies.
• ? Creating a clean and safe environment for all.
• ? Regularly checking the status of all rooms.
• ? Changing the linens and making the bed properly.
• ? Using vacuum cleaners, floor polishers and carpet shampooers.
• ? Making sure that all cleaning equipment is maintained and stored away properly.
• ? Washing woodwork, windows, door panels and sills.
• ? Maintaining the stocking levels of all point-of-sales and consumables.
• ? Monitoring the performance of Room Attendants.
• ? Entering each guest room by knocking on the door and saying, “Housekeeping”.
• ? Cleaning lavatories, baths, sinks and hand basins.
• ? Dusting items around the room.
• ? Ensuring that lost property is kept safely and returned to its owner.
• ? Managing guest requests in a timely and efficient manner.
• ? Carrying out all other reasonable requests by management.
• ? Reporting any security issues to line manager.
• ? Giving guests information on room prices and special promotions.
• ? Flipping mattresses, cleaning curtains and dusting lamp shades.